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It can drive more conversions, too, as you can respond to sales queries in real-time, eliminate buyer friction, and provide a reassuring human presence until customers are ready to pull out their wallets.You can see which pages they’ve been to and what they did on those pages.And once the talk is done, the customer can leave their feedback and rating.Live chat is an excellent way to provide support because it takes place in real time without incurring phone costs.Your agents send chat messages to visitors through a web browser, mobile app or an ordinary desktop software application.

Through live chat software your agents communicate with your website visitors directly and answer their questions instantly.Zendesk Chat is software that lets you anticipate customer questions, reduce wait times and increase sales.They can also give you a shout-out on social media through the share buttons embedded in the chat box itself. While it’s not an ideal example of Word Press live chat plugins per se, it can be easily integrated with your Word Press website through a handy widget.Basically, you get a piece of code directly from Olark, which you can then embed wherever you wish. Each chat conversation box gets a detailed breakdown of the person’s (your customer’s) activity on your site.Offer chat to visitors or prospective customers when they click on particular links on your website that indicate strong interest.Proactive chat is the fastest way to higher customer satisfaction.Guide a casual visitor into a sale or turn a frown upside down.